Privacy Policy

Red Earth Homes is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website.

Information We Collect

We may collect personal information, including your name, email address, phone number, and any other details you provide when:

• You contact us via our website

• You sign up for our newsletter or updates

• You request a quote or consultation

• You engage in transactions with us

How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support

• Process transactions and send relevant updates

• Improve our services and website experience

• Comply with legal and regulatory obligations

Third-Party Disclosure

We do not sell, trade, or transfer your personally identifiable information to outside parties unless required by law or necessary to fulfill a service request (e.g., working with trusted partners to complete a project).

Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage users to take precautions when sharing sensitive information online.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you

• Request corrections to your information

• Request deletion of your data (subject to legal and operational requirements)

Terms & Conditions

These Terms & Conditions govern your use of the Red Earth Homes website and services. By accessing or using our website, you agree to comply with these terms.

Use of Website

• You must be at least 18 years old or have parental/guardian consent to use this website.

• You agree not to misuse the website for fraudulent, illegal, or harmful activities.

• We reserve the right to modify or discontinue any part of the website at any time.

Intellectual Property

• All content on this website, including text, graphics, logos, and images, is the property of Red Earth Homes or its content providers.

• You may not copy, reproduce, or distribute any content without prior written permission.

Product and Service Information

• We strive to provide accurate information about our products and services. However, we do not guarantee that all details (including pricing, availability, and specifications) will always be error-free.

• We reserve the right to make changes to our offerings at any time.

Limitation of Liability

• Red Earth Homes is not liable for any direct, indirect, or consequential damages resulting from the use or inability to use this website.

• We do not guarantee uninterrupted or error-free access to the website.

External Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

Governing Law

These Terms & Conditions are governed by the laws of Australia and New Zealand, depending on the region of service.

Refund & Cancellation Policy

At Red Earth Homes, we aim to provide excellent service and quality products. This Refund & Cancellation Policy outlines our procedures for handling cancellations and refunds.

Order Cancellation

• Customers may cancel their order within 48 hours of purchase without penalty.

• After 48 hours, cancellations may be subject to administrative or restocking fees.

• Orders that have already entered production or shipping cannot be canceled.

Refund Eligibility

• Refunds are only available for defective or damaged products.

• Requests for refunds must be made within 14 days of delivery.

• Refunds will be processed through the original payment method within 10 business days.

Modular Home Deposits

• Deposits for modular home projects are non-refundable once design and production commence.

• In cases of unforeseen circumstances, partial refunds may be considered at our discretion.

Site Preparation

• It is the customer’s responsibility to ensure the delivery site is prepared according to our guidelines.

• Delays due to site inaccessibility or lack of preparation may result in additional charges..

Contact Information

For any inquiries regarding our policies, please reach out to us:

Red Earth Homes Pty Ltd (Australia)
ABN: 45 683 570 649
Shop 10, 58 Southside Drive, Hillarys Boat Harbour WA, 6026
Email: hello@redearthhomes.com.au
Phone: 0409 347 771

Red Earth Homes Ltd (New Zealand)
NZBN: 9429 0525 41636
11 Poneke Drive, Waikanae, Kapiti Coast, NZ
Email: hello@redearthhomes.co.nz
Phone: +64 4 888 1334

These policies are subject to change without prior notice. Please check back regularly for updates.